BMC Remedy ARS Training

BMC Remedy ARS Trainingg

Training workshop for BMC Remedy AR System (Admin 1 and Admin 2 )

Target Audience:

This workshop is designed for solution implementers and developers who want to learn development using the product. The objective is able to design complex workflows and applications based on AR system.


Workshop Objective:

This workshop is designed for solution implementers and developers who want to learn development using the product. The objective is able to design complex workflows and applications based on AR system.


Workshop Contents:

1. Introduction
  • Purpose of Remedy AR system
  • ARS as Service Process Management Platform
  • AR System architecture
  • AR console and various features

2. AR Server Administration
  • Access control
    • Adding users/groups
    • Managing passwords
  • License Management
  • Preferences and centralized preference server

3. ARS development
  • Designing forms
    • Fields, field properties, menus, and various graphic elements
  • Form Administration
    • Form views
    • Join and display only forms
  • Creating workflows
    • Active links and filters
    • Escalations

4. Application packaging and management
  • Local and deployable applications
  • Web access for applications
    • Using ARS Mid Tier to access application over web
  • Import export of data and objects (working with .def files)

5. Advanced features and workflows
  • Custom home page creation
  • Active Link Guide
  • Filter guides

Workshop Prerequisite:

  • At least 6 months experience of using the product
  • Programming Experience. Experience in languages like VB, C or C++ and Java is preferred

Workshop Format:

  • This is a 5 day course
  • About 55% is frontal training and 45% hands of exercise

  • The Swirl logoTM is a trade mark of AXELOS Limited.
  • ITIL® is a registered trade mark of AXELOS Limited.
  • IT Infrastructure Library® is a Registered Trade Mark of AXELOS Limited.
  • PRINCE 2® is a Registered trademark of AXELOS Limited.
  • COBIT® is a trademark of ISACA registered in the United States and other countries.
  • Use of this site signifies your acceptance of Front Metrics Technologies Terms & Conditions and Privacy Policy. Product names, logos, brands, and other trademarks featured or referred to are the property of their respective trademark holders in the U.S. and/or certain other countries.

© Copyright 2012 Front Metrics Technologies Pvt. Ltd. All rights reserved | Design by Eviontech