BMC Remedy ITSM Services

BMC Remedy ITSM Services

Front Metrics Technologies services for BMC Software can provide organizations assistance during the initial planning/assessment phase all the way through implementation and training.

We offer flexible services solutions depending on the needs of your organization - ranging from full implementation project assistance to "shared" projects whereby both Front Metrics Technologies and the customer share certain project deployment responsibilities.

We are at forefront of implementation, consulting and support services of BMC Remedy ITSM. We deliver services across the BMC Remedy ITSM spectrum including Remedy ITSM consulting, Remedy ITSM implementation, Remedy ITSM integration and post- Remedy ITSM implementation services for our customers. Our Remedy ITSM Support services cover the entire Remedy ITSM systems spectrum — spanning from the configuration setup, customization / enhancement of existing Remedy ITSM functionality, and post- Remedy ITSM implementation support, to Business Process Analysis (BPA)/Gap Analysis and Business Process mapping.

Our proven Remedy ITSM integration capability enables seamlessly integrated solutions that increase the value of technology investments. Our ITSM implementation and Remedy ITSM consulting expertise include ITSM Modules, SRM, Knowledge Management, ARS Application and Atrium CMDB. Within the Remedy ITSM practice, our teams specialize in building custom solutions configured around Remedy ITSM's like HR, Supply Chain, CRM and SRM. We maintain a resource pool of experienced professionals, consultants, solution designers and developers. This high caliber staff is backed by proven end-to-end project execution methodologies. Our focused Delivery Center and skilled resource pool ensures scalability, while a well-established onsite-offshore execution model delivers cost effective solutions for client's.

BMC Remedy ITSM on Boarding Service

Front Metrics BMC Remedy ITSM On boarding Service is designed for Implementation, Development and Customization of BMC Remedy AR System, BMC Remedy ITSM Suite and BMC Atrium CMDB for enterprises. With our proven Implementation Methodology, based on Information Technology Infrastructure Library and Project Management best practices, we ensure that the implementation services are delivered within timelines and cost-effectively.

BMC Remedy ITSM Administration Services

Front Metrics BMC Remedy ITSM Administration Service is designed to handle ongoing administration and maintenance of BMC Remedy ITSM applications running in organization. Our BMC Remedy ITSM experts administer the application. Your IT resources use BMC Remedy ITSM solutions without any worries of implementing, administering, and maintaining them.

BMC Remedy ITSM Upgrade Services

Front Metrics BMC Remedy ITSM Upgrade Service is designed for upgrading

  • Existing Remedy AR System to Latest AR System release
  • Fully utilizing the out of box features available in BMC suite and with less customizations we fulfill the needs of the customer.
  • Existing Remedy ITSM Suite to Latest BMC ITSM Suite
  • Custom AR System Applications to BMC ITSM Suite
  • Data Migration

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