Front Metrics Technologies

Front Metrics Technologies

Incorporated in 2006, Front Metrics Technologies is an ISO 9001:2008 and ISO 27001:2005 organization specialized in providing Solutions and Services on ITIL® and IT Service Management. Front Metrics Technologies has rich experience in the field of IT Service Management, Enterprise IT architecture and IT Governance. We have been successfully providing our client's expertise in the ITIL® and IT Service Management and management and development of IT Services.
We are an EXIN accredited training provider and examination center for ITIL®.

We are a leading application services organization, focused on consulting, implementation, enhancement, upgrade and post implementation support services of BMC Remedy ITSM / BSM. We deliver services across BMC Remedy ITSM spectrum including Service Desk, Change Management, Service Level Management, and Service Request Management. Our support services cover the entire Remedy ITSM systems spectrum — spanning from the configuration setup, customization, enhancement of existing Remedy ITSM functionality, post- implementation support to business process analysis (BPA) / gap analysis and business process mapping.

Our proven Remedy ITSM integration capabilities enable seamlessly integrated solutions that increase the value of technology investments of our client's. Our Remedy ITSM implementation and Remedy ITSM consulting expertise include all ITSM Modules, SRM, Knowledge Management, ARS Application and Atrium CMDB. Within the Remedy ITSM practice, our teams specialize in building custom solutions configured around Remedy ITSM like HR, Supply Chain, CRM and SRM. We maintain a resource pool of experienced professionals, consultants, solution designers and developers.

This high caliber staff is backed by proven end-to-end project execution methodologies. Our focused Delivery Center and skilled resource pool ensures scalability, while a well-established onsite-offshore execution model delivers cost effective solutions for client's. We offer Remedy ITSM implementation and support services on all industry verticals and technology horizons. We are widely identified as a Remedy ITSM Implementation and Support Services Provider in India and International markets.

We execute projects by highly qualified, experienced and skilled project managers monitored by a dedicated delivery team. The projects executed by us are delivered with expected quality and in time delivery followed by post go-live support and service warranty.

We are one of the leading organizations providing solutions to address the growing needs of any organization. Our greatest asset is the rich pool of experienced technical professionals with over 200 years of combined experience; you can rest assured that your company's needs and functions will be executed with precision and skill, while being governed by standard managerial practices. Our nationwide team of representatives is made up largely of people with real-world service management experience.

With a well trained and qualified staff force - Geared and ready to meet your needs - we skillfully and effectively handle all IT services requirements. Understanding the requirements of our client's we customize and deliver quality and provide value for money. We pride ourselves on our track record and long-standing relationships with our client's, many of whom have been with us since we started business.


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