Front Metrics Technologies Mission

Front Metrics Technologies Mission

The Organisation

  • Be a globally renowned organization for educational, consulting and professional services
  • Foster a culture of client centric service organization inclined towards operational performance, as well as be responsive and reliable
  • Remain at the forefront of advances in technology and market space through a strong, ongoing commitment to research and innovation

Mission

  • Leadership and excellence in delivering quality education and services.
  • Enriching our service capabilities through continual research and innovation.
  • Educating and training professionals.
  • Striving to continually improve the value of services for our customers business
  • Taking ownership, developing our people
  • Contributing to improve communities in the global environment.

Core Values

  • Leadership: The commitment for best in class services
  • Collaboration: Collaborate with customers, employees and suppliers
  • Integrity: Ethical, responsive, & inspiring
  • Accountability: Be accountable for our actions and inactions
  • Quality: What we do, creates and delivers expected value

Our Culture

Teamwork

We provide support to one another, respect everyone’s views and make our work environment fun and enjoyable.

  • We work with one another with enthusiasm and appreciation.
  • Conflict is resolved according to agreed guidelines for this team.
  • Conflict is brought out into the open and dealt with constructively until all parties are satisfied with the result.

Honesty

We are open and honest in all our dealings and maintaining the highest integrity at all times

  • All concerns are presented constructively and solutions are offered.
  • Each and every person is as skilled in some way as another and is entitled to express their views without interruption.

Excellence

  • We always do what we say we will and strive for excellence and quality in everything we do.
  • Our quality will always delight the customer and create value for them.

Ownership

We take ownership of our customers’ success. We are fully accountable for our work in gaining any possible repeat business with customers.

  • We understand our customers’ business and are always geared to meet their needs.

Commitment

We work with urgency and commitment to be successful from individual and organization perspectives.

  • Timeframes will always be met unless urgent circumstances lead to renegotiate new timeframes with our customers.
  • Customers’ projects are completed within budgets are met regardless of personal wants.

Recognition

We recognize and reward each other’s contributions and efforts.

  • All individual successes are celebrated within the team.
  • Assistance is valued each and every time.

Customer Service

We respect our customers’ custom and we provide our services timely, responsibly, proactively meeting their needs aiming to delight.

  • At every meeting with our customers we ask them what we could have done better and implement their suggestions.
  • Before any accounts are rendered, we check with our customers that they are sufficiently satisfied to pay the agreed account.
  • All agreements are met.

Professionalism

At all times we act with integrity, providing quality service, being reliable and responsible.

  • We always endeavor to present negative feedback constructively.
  • We take pride and ownership in all that we do and say.

Personal development

We value learning, feedback, coaching and mentoring. Coaching and mentoring are commonplace here; we all coach and mentor one another.

  • All opportunities for our own learning are pursued.
  • Whenever we undertake a project it is our responsibility to express our training needs and gather the required skills.
  • We take responsibility to gain the required development to meet our customers’ needs.

  • The Swirl logoTM is a trade mark of AXELOS Limited.
  • ITIL® is a registered trade mark of AXELOS Limited.
  • IT Infrastructure Library® is a Registered Trade Mark of AXELOS Limited.
  • PRINCE 2® is a Registered trademark of AXELOS Limited.
  • COBIT® is a trademark of ISACA registered in the United States and other countries.
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